Zaber & Zubair Fabrics Ltd. is committed to sustain a good working environment by Creating a labour-friendly environment through fearless complaints and expression and by establishing justice through proper investigation & resolution of any misunderstanding or any complaints raised by internal or external stakeholder. In implementing this commitment, the company also focuses on developing a two-way communication channel with the suppliers and other external stakeholders with a view to resolving the complaints that may arise from their side.

Methods of Complaint/ Grievances
Complaints can be made either verbally or in writing (according to the form provided) or in secret through the Complaint Box, according to the grievance management procedure established by the factory. The external stakeholders can express their opinion through the communication channel established by the company (web site/ email/ hotline/ suggestion box/ direct complaint). The hot line number is 01313-009222, 01755-510999. In addition, there is a web link which is www.znzfab.com/feedback and an email address compliance@znzfab.com which will be used only for compliant/ grievance communicating purpose. There is an opportunity to appeal against baseless allegations if any.
See Detailed Policy: